The iPhone 4's antenna problems already got the attention of Keith Olbermann and David Letterman, but now even a U.S. senator is getting involved. The problems some customers are experiencing with with the iPhone 4's antenna have made it from a YouTube video, to tech blogs, the mainstream media, and now to the highest ranks of power in this country.
On Thursday, Sen. Charles Schumer (D-N.Y.), posted an open letter to Apple CEO Steve Jobs, expressing "concern" over the iPhone 4's reported reception problems. Schumer, who serves as vice chairman of the Senate's Joint Economic Committee and also on the Banking, Housing and Urban Affairs Committee, writes that after reading Consumer Reports' review in which the publication identified the iPhone 4 as having.
A "hardware glitch," he believes Apple needs "to address this flaw in a transparent manner." He goes on to say that the nearly 2 million purchasers of the iPhone 4 may not have "complete information" about the device. Apple has faced a growing outcry over the antenna issue since the day iPhone 4 arrived in customers' hands in June.
Some iPhone 4 owners reported that when the device is gripped in a certain way--usually if the lower left part of the phone is covered--the phone's signal weakens or disappears. Apple at first said it was a problem common to any phone and suggested customers hold the phone in a different manner or purchase a rubber case for it. Several days later Apple said the cause was actually related to software--the phone was incorrectly displaying the number of signal bars, and had been since 2007--and could be fixed with a forthcoming update.
The senator also wrote that he wants Apple to give customers a clear, written explanation of the antenna problem, and publicly commit to offering a free solution to the people who've already bought the phone. "The solutions offered to date by Apple for dealing with the so-called 'death grip' malfunction--such as holding the device differently, or buying a cover for it--seem to be insufficient," the letter reads. "These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones."
A solution could be coming in very short order. Apple has planned a press conference for Friday morning at its headquarters in Cupertino, Calif. The company would only say it will be talking about the iPhone 4. It's very likely Apple will address concerns over the antenna and offer some sort of fix to the problem beyond what's already been offered.